General Terms and Conditions

Company Šport aréna Malacky, s.r.o.

 

1. Basic provisions and definitions

 

1. 1 These General Terms and Conditions regulate the legal relationship and mutual rights and obligations between the Operator and the Client arising from the provision and use of the Services directly at the Operator’s Premises or through its website and regulate other legal relationships related to these activities.

The Operator and the Client may individually agree on different rights and obligations from the General Terms and Conditions in the form of a separate written contract. In such a case, such arrangements shall take precedence over the provisions of the General Terms and Conditions.

1.2 Contact details of the Operator:

Šport aréna Malacky, s.r.o.
Na píle 6287/1, 901 01 Malacky, Slovak Republic
Registered in the Commercial Register kept by the Municipal Court Bratislava 111,
Section: Sro, File No.: 138213/B,
Company ID: 52 471 616

Premises:
Šport Aréna Malacky
Na píle 6287/1, 901 01 Malacky, Slovak Republic

Contact
Phone: +421 904 672 352

Email: arenamalacky@arenamalacky.sk

Email Reception: recepcia@arenamalacky.sk

Web: www.arenamalacky.sk

1.3 Definitions

Price list – an overview of prices for Services provided by the Operator, which is available to the Client at the Premises and also on the Operator’s website

Premises – the Operator’s Premises, located at: Šport aréna Malacky, Na píle 6287/1, 901 01 Malacky, Slovak Republic, in which the Operator provides its Services

The Client – a natural or legal person who uses the Services provided by the Operator Operating Rules – specifies the conditions for the provision of Services by the Operator and the use of Client Services at the premises of the Operator. The operating rules are displayed in a visible place and available on the Operator’s website.

The Complaints Procedure regulates the method of exercising the Client’s claims arising from the Operator’s liability for deficiencies and defects in the Service provided and the handling of the complaint.

Services – products and services provided by the Operator within the scope of its business activity

Website – the Operator’s website www.arenamalacky.sk, through which the Operator provides its Services and information to its Clients

Binding reservation – made on the basis of an order for a product or service that was made by the client by e-mail or online in the reservation system and was paid in full or partially in the form of an advance payment.

Non-binding reservation – an order made for a product or service that was made by the client by e-mail or online and was not paid in full.

The responsible person is an employee of the Operator authorized by the Operator, who provides Clients with advice regarding the Services provided, accepts Clients’ complaints, supervises the use of the Services and other related activities. The actions of the responsible person are considered to be the actions of the Operator.

Advance Invoice and Service Payment – An Advance invoice is a document issued by the Operator before the provision of the service/product within the meaning of point 2. paragraph 2.1, which serves as a request for payment of part or all of the service in advance. By paying the Advance Invoice, the Customer makes a binding reservation of the ordered service/product. The Customer is obliged to pay the remaining surcharge for the ordered services/product no later than on the day of commencment on the basis of a regular invoice – a tax document in which the advance payment will be deducted from the total price. The amount of the advance payment is determined individually, usually in the amount of 50% of the estimated total price of the ordered services, unless otherwise agreed. In the event of non-payment of the advance invoice within the specified period, the Operator reserves the right to cancel the reservation. In the event of cancellation of the reservation after payment of the advance invoice, the received advance payment shall be treated in accordance with the Operator’s cancellation policy.

2. Services provided by the Operator

2.1 Within the scope of its business activities, the Operator provides Clients in particular with:

  • rental of ice rink, multifunctional sports hall, GYM hall, Skatemill, RELAX zone, Gastro zone
  • rental of advertising space and outdoor spaces
  • use of accommodation and catering services

The scope of the Services provided is published on the Operator’s website. The Operator reserves the right to change and modify the scope of Services.

2.2 The Client is obliged to pay the price for the Service in accordance with the current Price List, the prices for the Services are listed in the Price List as final prices, including VAT. The Operator reserves the right to change the Price List.

The Operator informs its Clients about the current discounted prices for the Services it provides, in the form of a notice both at the Premises and on its website (hereinafter referred to as “Promotions”)

The Promotions are valid exclusively for the period specified by the Operator and subject to compliance with all the conditions specified by the Operator for each individual Promotion.

The offer of Services provided by the Operator and the Price List remain valid as long as they are displayed on the Operator’s website.

2.3 The Client is entitled to pay the price of the Services to the Operator:

  • in cash at the Operator’s Premises,
  • cashless in the Operator’s Premises,
  • cashless in the reservation system (client’s user account)

2.4 The Operator reserves the right to interrupt or limit the provision of the Services for the necessary time in justified cases (e.g. necessary repairs t, emergency situations, updating of the website, etc.).

In such a case, the Operator is obliged to:

  • immediately inform their Clients about the situation upon entering the Premises and at the Operator’s website

  • notify affected clients by text message or email.

Clients who have already paid for Services in accordance with the Price List for Services that were not provided by the Operator due to interruption must be refunded depending on the payment method used.

3. Client Registration

Client Registration in the reservation system is available via the Operator’s website, where the Client creates his/her user account, which is used to book premises according to the Operator’s offer, or to purchase the service.

In the registration form, the client provides his/her name, surname, telephone number and e-mail address in accordance with the GDPR.

4. Client User Account

The Client is entitled to access his/her User Account on the Operator’s website, from which he/she is entitled to use the Services provided by the Operator published on his/her website. When using their User Account, the Client is obliged to provide correct and true data. Access to the account is secured by a username and password. The Client is obliged to maintain confidentiality regarding the information necessary to access their User Account. The Client is not entitled to allow third parties to use his User Account. The Operator reserves the right to cancel the User Account, especially if it is not used for more than 12 months or is not used in accordance with these General Terms and Conditions. The Client acknowledges that his/her User Account may not be available continuously, especially with regard to the need to maintain the hardware and software of the Operator or third parties.

5. Cancellation policy

Cancellation policy for services related to Ice Rink, Multifunctional Hall, Relax Zone, Skatemill, Gym Hall:

The client may cancel reserved or paid term under the following conditions:

Cancellation no later than 72 hours (inclusive) before the start of the reserved time:

  • refund of 100% of the amount paid to the client’s account

  • clubs and another user – free of chargeCancellation between 71 hours and 49 hours before the start of the reserved time:

  • refund of 50% of the amount paid to the client’s account

  • clubs and other user – invoicing after the end of the relevant calendar month 50% of the current price

Cancellation between 48 hours and 25 hours before the start of the reserved time:

  • refund of 30% of the amount paid to the client’s account

  • clubs and other user – invoicing after the end of the relevant calendar month 70% of the current price

Cancellation up to 24 hours (inclusive) before your reservation starts

  • non-refundable

  • clubs and other user – invoicing after the end of the relevant calendar month 100% of the current price

Cancellation policy for Accommodation:

The client has the option to cancel reservation (partially or fully paid) under the following conditions:

During the season from 16.6. to 31.8.

  • Cancellation in January/February (in the relevant booking year) 20% of the price of the agreed ( reserved ) services

  • Cancellation in March/April (in the relevant booking year) 40% of the price of the agreed ( reserved ) services

  • Cancellation in May/ until check-in (in the relevant booking year) 50% from the price of the agreed ( reserved ) services

During the off-season from 1.9. to 15.6

  • Cancellation up to 30 working days before the date of arrival 20% of the price of the agreed services

  • Cancellation up to 15 working days before the date of arrival 40% of the price of the agreed services

  • Cancellation up to 5 working days before the date of arrival 50% of the price of the agreed services

Cancellation policy for Catering:

The client has the option to cancel a confirmed order or quote. The binding nature of the order or quotation is considered to be confirmed by e-mail communication or by signing the above two options.

  • Cancellation 15 days or more before the catering delivery date without cancellation fee

  • Cancellation 14-7 days before the date of delivery of catering 20% of the price of the agreed services

  • Cancellation 6-3 days before the date of delivery of catering 60% of the price of the agreed services

  • Cancellation less than 48 hours before the catering delivery date 100% of the price of the agreed services

6. Complaints Procedure

The Complaints Procedure is drawn up in accordance with Act No. 250/2007 Coll. on Consumer Protection, as amended, and Act No. 40/1964 Coll. Civil Code. The Complaints Procedure regulates the manner of exercising the customer’s claims resulting from

the Service Provider’s liability for deficiencies and defects in the Service provided and the handling of the complaint. The Complaints Procedure is located in a visible place and available on the Operator’s website.

7. GDPR – Personal Data Protection

 

7.1 The Operator undertakes to process the Client’s personal data in accordance with the applicable legislation in the field of personal data – Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as “GDPR”) and Act No. 18/2018 Coll. on the protection of personal data and on amendments to certain acts, as amended. Detailed information on the scope of data processing and ensuring the protection of personal data by the Operator can be found on the Operator’s website

7.2 The Controller processes the Client’s personal data in order to:

  • registration of the Client – to the extent of processed personal data
  • unambiguous identification of the Client,
  • marketing – sending newsletter messages in the form of electronic mail in the scope of processed personal data: (name, surname, telephone contact and e-mail).

The Operator stores personal data for the duration of the user profile or the validity of the credits. After the termination of the legal relationship and the arrangement of all obligations arising from or related to the services provided, the Operator stores personal data for the necessary time, for a maximum of 6 months from the cancellation of the user profile, or until the Client withdraws consent. The Controller shall destroy the personal data by deletion.

  • The Operator declares that:
  • the processed personal data of the Clients will be used only for the above-mentioned purposes as part of its business activities,
  • disagreement with sending newsletter messages does not pose a threat of refusal to register and provide services.

7.3 Upon written request, the Client has the right to request from the Operator, in a generally understandable form, a list of personal data that are subject to processing, confirmation whether or not personal data are processed, correction or destruction of incorrect, incomplete or outdated personal data of the Client that are subject to processing, etc.

7.4 The Operator may take photographs, video and audio recordings in connection with planned or ongoing sports events and publish them on websites and social networks for advertising and marketing purposes on the basis of the Client’s implied consent granted by the Client by purchasing the Service.

8. Liability

8.1 The Operator shall not be liable for damage to items brought in and placed outside designated storage areas.

8.2 The Client uses the Operator’s Services at its own risk considering their health condition. The Operator is not responsible for injuries and injuries caused by the Client’s own carelessness, disregard for their own health or disregard for the Operating Regulations or caused by a breach of third party obligations.

8.3 The Operator is not responsible for damages caused by unforeseeable events caused by force majeure.

8.4 The Client is liable for damage caused to the Operator and third parties by violating the Operating Regulations, disobeying the instructions of the Operator and the Responsible Person, as well as for damage caused to the Operator’s sports equipment caused by their improper use, or intentional damage, and the Client is obliged to pay for the damage caused in full.

9. Final provisions

9.1 By paying a one-time entrance fee, the Client agrees to the application of these General Terms and Conditions to the legal relationship established between him/her and the Operator and at the same time confirms the fact that he/she has become fully acquainted with the current wording of the General Terms and Conditions before entering the Premises.

9.2 In the event of a change in the General Terms and Conditions during the use of the purchased Services by the Client in the Premises, the new wording of the General Terms and Conditions will not apply to the legal relationship between the Client and the Operator. When purchasing any other service, the Client agrees to the application of the General Terms and Conditions valid at that time. When purchasing any additional service, the Client expresses their consent to the application of the General Terms and Conditions valid at that time. The Operator will inform Clients of any changes to the General Terms and Conditions by means of a notice published at the premises as well as on the website.

9.3 These General Terms and Conditions are valid and binding for all Clients. Legal relationships that are not regulated by these General Terms and Conditions are governed by the provisions of generally binding legal regulations of the Slovak legal order, in particular Act No. 513/1991 Coll. /Commercial Code/as amended or in the case of Consumers

9.4 Provisions of Act No. 40/1964 Coll. /Civil Code/ and the Consumer Protection Act. regulations in force in the Slovak Republic. The Operator is entitled to unilaterally increase the rent by the inflation rate in the Slovak Republic for the previous calendar year according to the data published by the Statistical Office of the Slovak Republic; the effects of the price increase in this case occur on January 1 of the current calendar year. From the exercise of this right by the operator, the lessee undertakes to pay such increased rent and increased rent for the period from January 1 of the current calendar year to the exercise of the right to a unilateral increase in rent by the lessor, the lessee undertakes to pay additional fees within 30 days from the exercise of this right by the lessor. The customer will be informed of any price changes well in advance of their effectiveness.

9.5 The price list for leases of advertising space, promotional items, outdoor premises, non-residential premises and accommodation will always be adjusted at the end of the calendar year with effect from 1.1 of the following calendar year.

9.6 The price list for leases of sports grounds, playgrounds and relaxation zones will always be adjusted to 1.9 of the corresponding cal. year for the period until 30.08. of the following cal. year

Malacky, 22.7.2025

Ing. Simona Hlavenková, MBA
Managing Director